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Customer Experience & Service Transformation Program Manager

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Date: Sep 23, 2022

Location: Colorado Springs, CO, US, 80915

Company: Evoqua

About Evoqua Water Technologies

Evoqua Water Technologies is a leading provider of mission critical water and wastewater treatment solutions, offering a broad portfolio of products, services and expertise to support industrial, municipal and recreational customers who value water. Evoqua has worked to protect water, the environment and its employees for more than 100 years, earning a reputation for quality, safety and reliability around the world. Headquartered in Pittsburgh, Pennsylvania, the company operates in more than 160 locations across ten countries. Serving more than 38,000 customers and 200,000 installations worldwide.

Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Position Summary for the Customer Experience & Service Transformation Program Manager

The Customer Experience & Service Transformation Program Manager's primary objective is to own the customer’s experience and the initiatives that enhance and maximize customer satisfaction within our field service branch organization. This role will lead and own the transformation of Model Field Service Branch and work in collaboration with cross-functional partners to identify opportunities and solutions to ensure an optimal customer experience while supporting service optimization and driving profitable growth.

You will use your inner curiosity to dig into the tactical challenges of our customers, understand their expectations of service partners, and gather feedback on positive experiences with Evoqua. You will apply strong process improvement orientation to identify initiatives to execute and implement across the field service branch organization.  

 

This is a hybrid opportunity that can be located in any of the following locations:  Cincinnati, OH, Denver, CO or Warrendale, PA.

Position Requirements for the Customer Experience & Service Transformation Program Manager

FORMAL EDUCATION: 
Required: 
•    BA/BS degree

KNOWLEDGE & EXPERIENCE:
Required: 
•    Experience in a customer satisfaction-focused role involving process improvement
•    5-10 years experience in Program/Project Management
•    Demonstrated ability to lead indirect teams to achieve business outcomes
•    Demonstrated ability to quickly absorb and understand business structure and applications used to execute a business
•    forward thinking 
•    business acumen
•    excellent organizational skills 
•    strong communication skills oral and written

Preferred:
•    Change management mindset

•    Experience with transformational change within a service organization operating within the business to business (B2B) space

Additional Details for the Customer Experience & Service Transformation Program Manager

ADDITIONAL DIMENSIONS:
•    Works independently without direct supervision
•    Ability to lead teams
TRAVEL REQUIREMENTS: 10%

Salary: $102,500 - $120,400

#LI-BM1

#hybrid

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity 

EEO is the Law - Poster (PDF)

 

Evoqua does not accept unsolicited resumes/candidates from search firms.


Nearest Major Market: Colorado Springs