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Customer Service Representative

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Date: Dec 3, 2022

Location: Conroe, TX, US, 77303

Company: Evoqua

About Evoqua Water Technologies

Evoqua Water Technologies is a leading provider of mission critical water and wastewater treatment solutions, offering a broad portfolio of products, services and expertise to support industrial, municipal and recreational customers who value water. Evoqua has worked to protect water, the environment and its employees for more than 100 years, earning a reputation for quality, safety and reliability around the world. Headquartered in Pittsburgh, Pennsylvania, the company operates in more than 160 locations across ten countries. Serving more than 38,000 customers and 200,000 installations worldwide.

Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Position Summary

Individual contributor that executes more difficult tasks within a process or sub process ensuring that individual performance goals for that process are met, while exhibiting a proficient understanding of the impact to other process areas.

What we can offer you

 

 

  • Generous PTO package- 15 days/120 Hours to start
  • Paid Holidays
  • Dollar-for-dollar 401k match up to 4% of annual salary, with a profit-sharing component becoming available after 1 year of employment.
  • Customizable benefits package with a multitude of options. Benefits effective immediately provided enrollment is completed within 30 days of hire date.
  • Career progression plans
  • Reward and Recognition Programs
  • Tuition Reimbursement
  • Paid parental leave
  • Flexible Spending Account options
  • Company Wellness Program
  • Employee Discount Program
  • Retirement Plan

The above is only the beginning of what Evoqua has to offer. With over 160 locations spread throughout 10 countries, room for growth is essentially in your hands. If you believe that we would be the right fit for you, please apply today.

Core Responsibilities and Tasks

•    Responds promptly to customer inquiries through various channels.  
•    Recognizes sense of urgency and prioritizes orders and requests accordingly 
•    Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers
•    Collaborates with appropriate intercompany resources
•    Inputs and/or modifies service order requests based on customer need and provides customer confirmation 
•    Follows clearly documented departmental standard operating procedures 
•    Process customer payments and provide proof of payment to customer
•    Provide customer invoices on demand
•    Generate and deliver customer specific “service” reports via SAP as requested
•    Perform tasks in accordance with the standard work document and performance metrics for that given process
•    Support Customer Service Rep I's to solve advanced problems and escalations that pertain to their focus  

Position Requirements

FORMAL EDUCATION: 
Required:
•    High school diploma or equivalent plus 2 years of applicable work experience in customer support (with phone or customer facing) OR Bachelors degree with demonstrated capability in comparable work environment.
 
KNOWLEDGE & EXPERIENCE:
Required: 
•    Excellent written and verbal communication skills utilizing multiple channels. 
•    Strong analytical problem solving and decision-making skills
•    Ability to handle difficult or sensitive situations
•    Excellent time management and organizational skills
•    Working knowledge of Products/Services  
•    Demonstrated understanding of Customer Success
•    Collaboration Skillsets to enable support to peers as necessary

Additional Details

•    Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity 

EEO is the Law - Poster (PDF)

 

Evoqua does not accept unsolicited resumes/candidates from search firms.


Nearest Major Market: Houston