Operations Support Associate

Position Summary

Individual contributor completing standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

What we can offer you

Core Responsibilities and Tasks

•    Able to perform non-routine tasks related customer issues and resolution
•    Ability to document tasks into process flows 
•    Responsible for helping develop training material for customer processes and order entry
•    Strong collaboration with internal and external customers
•    Exception reporting for customer orders when purchase orders are flagged for non-compliance 
•    Resolves issues from 3rd party processer of customers’ orders of limited complexity
•    Assists branch in maintaining appropriate inventory, generates purchase orders
•    Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
•    May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order. Reviews autorenewals of contracts and supports contract additions identified by branch staff
•    Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system 
•    May assist standard non-complex customer master data workflows.

Position Requirements

FORMAL EDUCATION: 
Required:
•    High school diploma or equivalent plus 2 years of applicable work experience OR Bachelors degree with demonstrated capability in comparable work  

KNOWLEDGE & EXPERIENCE:
Required: 
•    Intra-departmental communication for purpose of alignment/ information sharing
•    Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
•    Able to collaborate with other disciplines
•    Ability to understand concepts in execution and strong organization skills;        
•    Understanding of general business concepts
•    Strong communication skills
•    Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) 
•    SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
•    Basic understanding of typical IT business tools 
•    Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Additional Details

•    Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.