Share this Job

Supervisor, Operations Support

Date: Aug 13, 2019

Location: Lowell, MA, US, 01851

Company: Evoqua

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup.  Our innovative products have been solving the world’s water problems for more than 100 years.  Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.  


Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability.  Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.


What does it mean to work here. . .


Our Mindset:  We put customers first.  We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.


Our organization: We work as “One Evoqua”.  We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are.  We are one team.


Our People: We hire for brains and heart.  We are industry experts who foster great relationships with colleagues and customers.  We value technical knowledge and experience, alongside business insight and people smarts.  We nurture both the hard and soft skills of our talent.


Our Leadership: We lead from where we are.  We take ownership.  We lead from all levels.  We value the opportunity to grow, as a business and as people.  We hold each other accountable to make the right things happen for maximum performance. 


Our promise:  Grow with the Best. We grow with the best.  We are on the move.  As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities.  This is a workplace that nourishes talented people.  Immerse yourself . . . in Evoqua. 


Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help them meet their needs for clean water. Join a recognized global leader in delivering our world’s most important commodity – CLEAN WATER!


Evoqua offers amazing benefits and team-oriented, collaborative environments that will engage and challenge you to grow professionally as well as personally.  Invest in your future with a rewarding career at Evoqua.


Position can be located in any Evoqua office in the US!

Position Summary:


The Supervisor, Operations Support will support our organization by being responsible for a team of direct reports in the Pricing Agreement Management – renewal specialist role. This individual must be able to collaborate with internal and external customers, handle escalations related to the Teams’ needs, provide reporting, and initiate team coaching. 


Core Responsibilities:

  • Supervision of a team of 7-10 individuals, including:  Coaching/Mentoring, completing Performance Reviews, Training individuals and approving timecards
  • Must be knowledgeable on Policies and Procedures
  • Work closely with Leads to ensure consistency in approach and rollout of objectives amongst team
  • Provides standard and ad hoc statistical reports such as:  Daily Report Master, Tiered Accountability Board, Monthly Renewal Plan and Exception Reports
  • Lead team meetings, provide timely updates and consistent communication, ensuring a collaborative team environment
  • Meet with manager on regular basis, escalates issues as necessary, working together to ensure timely and effective resolution



Skills/Knowledge/Experience Requirements:

  • 2+ years’ Supervisory experience
  • Solid understanding and proficiency with MS Office applications (Outlook, Word, Excel, PowerPoint)
  • CRM experience required (SAP preferred, modules such as SD, CS and CM a plus).  Basic understanding of Field Service CRM such as MS Field service or MS CRM a plus) 
  • Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM) preferred
  • High School Diploma or equivalent required, Bachelor’s preferred



Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Lowell
Nearest Secondary Market: Boston