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Commercial Operations Leader

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Date: Nov 19, 2021

Location: Pittsburgh, PA, US, 15211

Company: Evoqua

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup.  Our innovative products have been solving the world’s water problems for more than 100 years.  Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.  


Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability.  Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.


What does it mean to work here. . .


Our Mindset:  We put customers first.  We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.


Our organization: We work as “One Evoqua”.  We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are.  We are one team.


Our People: We hire for brains and heart.  We are industry experts who foster great relationships with colleagues and customers.  We value technical knowledge and experience, alongside business insight and people smarts.  We nurture both the hard and soft skills of our talent.


Our Leadership: We lead from where we are.  We take ownership.  We lead from all levels.  We value the opportunity to grow, as a business and as people.  We hold each other accountable to make the right things happen for maximum performance. 


Our promise:  Grow with the Best. We grow with the best.  We are on the move.  As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities.  This is a workplace that nourishes talented people.  Immerse yourself . . . in Evoqua. 


Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Currently seeking a Channel Operations Leader to drive process efficiencies throughout all areas of the business related supporting the growing portfolio of global channel partners. This position will be help define best-in-class processes to support contracting, programs, and order-to-cash initiatives supporting our Sales and Marketing efforts. In addition, ensuring that the Partner Portal roadmap is executed and is driving business results. You will be a key ingredient to the success of the Applied Products Technology business and be required to display a high level of critical thinking and creativity as we solve the business’ most complicated problems.


 Key Responsibilities:

  • Lead initiatives with cross-functional teams to ensure all activities are managed successfully
  • Manage the overall PRM partner experience and infrastructure
  • Monitor trends and identify channel technology gaps that will drive efficiency, increased departmental productivity and faster deployment across channel partners   
  • Ensure continuous gathering and reporting of competitive intelligence and market movement
  • Simplification and marketing champion who always is looking for better and easier ways for our channel partners to interact and transact with us
  • Manage workstreams, dependencies, competing priorities, and resources for cross-functional projects
  • Act as a primary liaison for partner process roadblocks and advocate for solutions
  • Assist in the analysis of underlying system issues arising from investigations into requirements and problems and identify available solutions for consideration
  • Partner with sales management to supervise day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action and communicate performance results and/or changes throughout sales organization and cross-functional business unit team
  • Create and maintain channel organization policies, procedures, training manuals, and resource material
  • Provide visibility to leadership on partner initiatives
  • Support the partner journey from onboarding process, first use assistance and continuous business review.
  • Develop a process to assess partner health, identify churn risks, and create playbooks for channel sales



  • Direct Channel Operations experience and working knowledge of CRM systems, Microsoft Dynamics preferred
  • Must be consummate team player with excellent interpersonal skills able to develop relationships, develop team, and influence at all levels and across cultures, including with customers and industry organization
  • Track record of deploying digital solutions and training programs with channel partners for quick adoption
  • Strong Partner Portal background supporting multiple partner types with diverse requirements
  • Logical thinking and ability to balance long-term strategic viewpoint with tactical execution
  • Outstanding communication skills, strong analytical and reporting acumen with ability to create dashboards for improved decision-making using SAP, Excel Analytics, Power BI, or other Analytics tools preferred
  • Experience working in a matrix organization
  • Familiar with MS Office suite (specifically Excel, Forms, Power Automate), Ariba, and Docusign
  • Innate curiosity and positive attitude



  • Bachelor’s degree from an accredited university or college or equivalent experience
  • Minimum of 3-5 years of partner experience; water technology products/services industry preferred


Works with:

  • Channel Development Managers, divisions, customers cross-functional project teams; entry to mid-level customer and supplier associates, sales teams, channel managers and channel sales.





Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity 

EEO is the Law - Poster (PDF)


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Pittsburgh