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Sr. IT Business Analyst, CRM 1

Date: Feb 6, 2021

Location: Pittsburgh, PA, US, 15222

Company: Evoqua

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup.  Our innovative products have been solving the world’s water problems for more than 100 years.  Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.  


Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability.  Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.


What does it mean to work here. . .


Our Mindset:  We put customers first.  We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.


Our organization: We work as “One Evoqua”.  We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are.  We are one team.


Our People: We hire for brains and heart.  We are industry experts who foster great relationships with colleagues and customers.  We value technical knowledge and experience, alongside business insight and people smarts.  We nurture both the hard and soft skills of our talent.


Our Leadership: We lead from where we are.  We take ownership.  We lead from all levels.  We value the opportunity to grow, as a business and as people.  We hold each other accountable to make the right things happen for maximum performance. 


Our promise:  Grow with the Best. We grow with the best.  We are on the move.  As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities.  This is a workplace that nourishes talented people.  Immerse yourself . . . in Evoqua. 


Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Evoqua is expanding our Field Service Team in Pittsburgh, PA!  We're seeking a talented Sr. IT Business Analyst to join our existing CRM Service Excellence team working closely with end users, technical developers and other key stakeholders to streamline business processes and deliver state of the art solutions. 


Key responsibilities of this role include working with internal stakeholders, supporting end users and managing the day to day operations of our Microsoft Dynamics Field Service solution.   Developing and implementing technical designs to solve complex business problems leveraging Microsoft Dynamics, SAP and other technologies where appropriate.

Job Description:

  • Work with the key stakeholders to develop an application roadmap that is aligned with business strategy and product roadmaps
  • Identifies opportunities to increase efficiencies in business applications by studying business functions, gathering information and evaluates requirements to provide technical solutions that integrate existing and future functionality
  • Create functional and technical requirements documentation, project timelines, and test plans
  • Work with offshore Field Service team to support day to day operations and project work providing a technical escalation point and best practice guidance to develop innovative solutions to complex problems
  • Develops test plans, coordinates and conducts user acceptance and integration testing

of solutions to ensure they meet requirements before deployment to production



  • A Bachelor's Degree in Information Technology or related field
  • 2+ years in a technical support role with emphasis in application support
  • Experience working with Microsoft Dynamics 365; Field Service Module preferred
  • Experience as a team lead or architect
  • Strong experience with Global Deployments and Rollouts
  • Ability to travel to various locations throughout the US, Canada and International anticipated travel approximately 20%





Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Pittsburgh