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Sr. IT Business Analyst, CRM

Date: Aug 21, 2019

Location: Pittsburgh, PA, US, 15222

Company: Evoqua

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup.  Our innovative products have been solving the world’s water problems for more than 100 years.  Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.  


Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability.  Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.


What does it mean to work here. . .


Our Mindset:  We put customers first.  We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.


Our organization: We work as “One Evoqua”.  We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are.  We are one team.


Our People: We hire for brains and heart.  We are industry experts who foster great relationships with colleagues and customers.  We value technical knowledge and experience, alongside business insight and people smarts.  We nurture both the hard and soft skills of our talent.


Our Leadership: We lead from where we are.  We take ownership.  We lead from all levels.  We value the opportunity to grow, as a business and as people.  We hold each other accountable to make the right things happen for maximum performance. 


Our promise:  Grow with the Best. We grow with the best.  We are on the move.  As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities.  This is a workplace that nourishes talented people.  Immerse yourself . . . in Evoqua. 


Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Evoqua is hiring! We're seeking a talented Field Service Business Analyst to join our growing team in our Pittsburgh, PA Headquarters. The Field Service Business Analyst will have responsibilities to work with users, technical developers and other key stakeholders to develop Microsoft Field Service Solutions around Evoqua’s Service Operations Team – the backbone of our nearly 1B dollar Services Organization.  Key responsibilities include driving Field Service strategies while working with the Service Operations Team, and other internal stakeholder groups and managing the operations of the current Field Service environment; Developing and implementing technical designs to solve complex business problems – leveraging MS Field Service, SAP and other technologies where appropriate and acting as a single-point-of-contact translating Business Requirements into Functional and Technical Specifications.

Job Description:

  • Work with the Service Operations team to develop an application roadmap that is aligned with business strategy and product roadmaps
  • Work with business process owners to understand the business need and develop technical solutions that integrate existing and future functionality
  • Gather, analyze, and define stakeholder requirements for internal business systems and lead the creation of requirements documentation, test plan and training documentation creation
  • Lead offshore Field Service team for execution of both operations and project work including: providing a technical escalation point, best practice guidance and in developing innovative solutions to complex problems.
  • Decompose high-level business and user requirements into functional requirements specified in an appropriate level of detail for development teams
  • Negotiate, facilitate, and communicate expectations between the business stakeholders and the development community; manage to those expectations
  • Establish a QA competency for Field Service system changes including: System Testing, Regression Testing, Performance Testing, etc
  • Communicate with and train key stakeholders to ensure successful adoption of the defined solution



  • 5+ years of Systems Analysis experience (MS Dynamics Field Service) required.
  • A Bachelor's  Degree in Information Technology or related field
  • Experience working with Microsoft’s CRM Module
  • Experience as a team lead or architect
  • Strong experience with Global Deployments and Rollouts



Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Pittsburgh