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Customer Service Rep I

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Date: Dec 1, 2021

Location: Tewksbury, MA, US, 01876

Company: Evoqua

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup.  Our innovative products have been solving the world’s water problems for more than 100 years.  Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.  


Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability.  Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.


What does it mean to work here. . .


Our Mindset:  We put customers first.  We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.


Our organization: We work as “One Evoqua”.  We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are.  We are one team.


Our People: We hire for brains and heart.  We are industry experts who foster great relationships with colleagues and customers.  We value technical knowledge and experience, alongside business insight and people smarts.  We nurture both the hard and soft skills of our talent.


Our Leadership: We lead from where we are.  We take ownership.  We lead from all levels.  We value the opportunity to grow, as a business and as people.  We hold each other accountable to make the right things happen for maximum performance. 


Our promise:  Grow with the Best. We grow with the best.  We are on the move.  As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities.  This is a workplace that nourishes talented people.  Immerse yourself . . . in Evoqua. 


Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.


Evoqua Water Technologies LLC is currently searching for an experienced Customer Service Representative in Tewksbury. Working days and hours are Monday – Friday, 8-hour shifts assigned during domestic coverage within the hours of 11:30 am-8:00 pm EST.


This is an Inbound Call Center environment. Evoqua offers fully paid training. During this time you will be training Monday-Friday,  Travel may be required for training.



  • Primarily responsible for the processing of all incoming and outgoing calls for customers and branches
  • Ensures that all same day/priority customer requests are handled by collaborating with appropriate intercompany resources
  • Inputs and/or modifies service order requests based on customer need and provides customer confirmation
  • Inputs sales orders placed for products via telephone, mail, email and/or fax
  • Follows clearly documented departmental standard operating procedures
  • Collaborate with technical support to ensure customer technical needs are consistently met
  • Process customer payments and provide proof of payment to customer
  • Provide customer invoices on demand
  • Generate and deliver customer specific “service” reports via SAP as requested
  • Additional responsibilities as assigned by Supervisor
  • Perform tasks in accordance with the standard work document and performance metrics for that given process
  • Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.


Full time CSR’s are may be required to cover holidays, shift swaps or overtime as, required.
Training Period: Up to 10 weeks. Full Time/40HRS. This includes some online, instructor led training (SAP), side by side observation & coaching.


Job Requirements:

  • Schedule Flexibility is required in this role
  • HS Diploma or Equivalent Required
  • Minimum two years in a customer service position in an office setting, to include order entry responsibilities
  • Must be able to articulate with clear and concise speech
  • Bilingual strongly preferred (Spanish and/or French)
  • Experience with SAP preferred, but experience with a similar business database will also be considered
  • Proven experience in problem solving
  • Exceptional interpersonal and communication skills
  • Ability to adapt to a fast paced, high transaction environment
  • Ability to manage multiple priorities
  • Ability to maintain a professional demeanor at all times
  • Microsoft Office Suite preferred
  • In-depth understanding of customer needs
  • Highly dependable and motivated to succeed





Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Boston