Engineer Technician II

Position Summary

• Support of varying engineering, manufacturing, and service processes for various product lines. Working with customer specs and in coordination with Engineering, Service, Customer Care teams. Responsible for tactical operations.
• Execute tasks start to finish autonomously. Responsible for various engineering processes in support of engineers, FSE, Customer Care, and Customers. Operates independently to complete requirements.
• Support the NCR and RMA processes from beginning to completion.
• Support customers technical questions via E-mail and phone support
• Periodically executes field service activities at customer sites in a safe and efficient manner.

What we can offer you

• Generous PTO package and paid holidays  
• Dollar-for-dollar 401k match with a profit-sharing component 
• Customizable health, dental and vision insurance (eligible on first date)  
• Career progression plans 
• Reward and recognition programs  
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

Core Responsibilities and Tasks

• Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
• Demonstrates advanced engineering, service, and customer care skills.
• Independently support Engineering, Service, Customer Care requirements.
• At a higher level involved in functional design and application of products.
• Provide feedback on responsible product lines.
• Mentor and guide others.
• Create and maintain a safe working environment and cultures within the organization.
• Take care and maintain company property.
• Work with more advanced and multi/complex systems.
• Proactively troubleshoot systems for mechanical, electrical, and environmental conditions.
• Anticipates and corrects safety issues – both company and customer owned equipment.
• May be responsible for work in multiple systems, locations, or customer sites.
• Provides coaching or training to entry-level technicians.
• Use and maintain a customer call log.
• Responsibly use and maintain a company credit card as well as utilize Concur.

Position Requirements

Formal Education:

• HS diploma or equivalent
• Technical military background preferred
• Apprentice level: 2 year associate degree preferred and/or working on BS/BA degree; or 7+ years of working experience to substitute a degree

Knowledge & Experience:

• Independent thinker
• Ability to acquire industry specific licenses and/or certificates
• Ability to learn and grow into a multitude of product lines
• Ability to execute hands on tasks according to requirements of assigned duties
• Ability to perform basic and advanced tasks as directed by a more Sr. co-workers and management
• Experience with Microsoft office including but not limited to Word, Excel, PowerPoint etc.
• Experience with smart devices and Windows
• Demonstrates critical thinking and trouble shooting ability
• Basic control’s ability (PLC and Micro Processors)
• Able to pass a credit check
• Ability to learn and use SAP and/or S4 HANA

Driving Requirements:

• Able to operate a company vehicle or rental car
• Employee Applicant Drug and Alcohol Statement
• Copy of Driver’s License (Front and Back)

Additional Details

• Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
• Must be able to function in both and independent and team environment
• Usually works with little to no supervision
• Has ability to lead, coach, guide and motivate
• Ability to travel outside the U.S.
• Ability to gain a U.S. Passport

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