Operations Support Associate

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Date: Sep 18, 2023

Location: Tewksbury, MA, US, 01852

Company: Evoqua

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges. 

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves.  If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

Individual contributor completing standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities and Tasks

•    Able to perform non-routine tasks related customer issues and resolution
•    Ability to document tasks into process flows 
•    Responsible for helping develop training material for customer processes and order entry
•    Strong collaboration with internal and external customers
•    Exception reporting for customer orders when purchase orders are flagged for non-compliance 
•    Resolves issues from 3rd party processer of customers’ orders of limited complexity
•    Assists branch in maintaining appropriate inventory, generates purchase orders
•    Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
•    May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order. Reviews autorenewals of contracts and supports contract additions identified by branch staff
•    Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system 
•    May assist standard non-complex customer master data workflows.

Position Requirements

•    High school diploma or equivalent plus 2 years of applicable work experience OR Bachelors degree with demonstrated capability in comparable work  

•    Intra-departmental communication for purpose of alignment/ information sharing
•    Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
•    Able to collaborate with other disciplines
•    Ability to understand concepts in execution and strong organization skills;        
•    Understanding of general business concepts
•    Strong communication skills
•    Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) 
•    SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
•    Basic understanding of typical IT business tools 
•    Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Additional Details

•    Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.


Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity 

EEO is the Law - Poster (PDF)


Evoqua does not accept unsolicited resumes/candidates from search firms.

Nearest Major Market: Lowell
Nearest Secondary Market: Boston