Field Service Manager

Position Summary

Using a self-directed impetus, Plan, direct, coordinate, or budget, usually through subordinate personnel, activities concerned with the wastewater equipment, facilities, and systems. Participate in the conceptual development of a project and oversee its organization, scheduling, and implementation Also provides diagnoses and engineering support on a diverse assortment of equipment across all product lines, technical support/advisement to Evoqua (internal and external) customers, technical workers and contractors, to gain customer acceptance of Evoqua supplied equipment. Performs with honesty and integrity important areas of standard professional level work that typically requires processing and interpreting of more-complex, less-defined issues to achieve customer acceptance of installed equipment.

Benefits for our Field Service Manager

• Self-Managed Personal Time Off (SMPTO) Program
• Paid Holidays
• Dollar-for-dollar 401k match up to 4% of annual salary, with a profit-sharing component becoming available after 1 year of employment.
• Customizable benefits package with a multitude of options. Benefits effective immediately provided enrollment is completed within 30 days of hire date.
• Career progression plans
• Reward and Recognition Programs
• Tuition Reimbursement
• Paid parental leave
• Flexible Spending Account options
• Company Wellness Program
• Employee Discount Program
• Retirement Plan

The above is only the beginning of what Evoqua has to offer. With over 160 locations spread throughout 10 countries, room for growth is essentially in your hands. If you believe that we would be the right fit for you, please apply today.

Core Responsibilities and Tasks

•    Creates and maintains safe working environment and cultures within the organization
•    Takes care of company property
•    Involved in setting department budgets and managing expenses
•    Actively involved in workforce planning
•    Expected to address and resolve employee relation issues and escalate significant issues to management
•    Translates customer requirements into workforce plans and objectives
•    Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
•    Responsible for attraction, retention, engagement, performance, development of employees
•    Provides day to day direction of fundamental task

Organization Impact:
•    Operational management 
•    Autonomy to make decisions that impact divisional span of control
•    Responsible for customer management and retention in area/scope,
•    Financial contract and operations impact at planning/strategic level
 

Position Requirements

FORMAL EDUCATION: 
Required:
•    Bachelor’s degree strongly preferred
•    Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree 

KNOWLEDGE & EXPERIENCE:
Required: 
•    Ability to obtain TWIC card
•    Ability to obtain a CDL, class A or B with applicable endorsements
•    5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
•    3 years of leadership or management experience
•    Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
•    Ability to communicate up, down, across teams
•    Ability to lead and motivate teams
•    Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
•    Ability to defuse customer situations or internal issues
•    Able to pass a credit check

DRIVING REQUIREMENTS:
•    Able to operate a company vehicle
•    Able to pass driver requirements which include:  
•    Driver Application for Employment
•    Driver Disclosure and Release
•    Employee Applicant Drug and Alcohol Statement
•    FMCSA Certificate of Awareness
•    Driver Certificate of Violations
•    Driver Statement of On Duty Hours
•    Road Test
•    Copy of Driver’s License (Front and Back)
•    Copy of Medical Certificate

Additional Details

•    Receives coaching and guidance from senior management
•    Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills 

TRAVEL REQUIREMENTS: 50% or more

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